This policy explains how refunds work for FootyMetrics plans.
1. Weekly and monthly plans
You can ask for a refund within 14 days of a plan payment. We refund the days you haven't used. Days you have used are counted at the weekly plan's daily rate, because the monthly discount is for staying the full month. When we refund a payment, the plan ends and so does your access.
2. Free trial
The monthly plan comes with a free trial. We allow one free trial per person. If you cancel before the trial ends, you aren't charged.
3. Cancelling a plan
You can cancel at any time from your account page. Your plan stops renewing and you keep access until the end of the period you've paid for. Cancelling doesn't refund anything by itself.
4. How to ask for a refund
- Email support@footymetrics.com within 14 days of the payment.
- Tell us the email address on your FootyMetrics account and why you're asking.
- We reply within 5 business days.
5. How refunds are paid
Refunds go back to the payment method you used. Your bank may take 5 to 10 business days to show it.
6. Exceptions
We may turn down a request that falls outside this policy, or where we suspect fraud or abuse, such as repeated refund requests.
7. Changes to this policy
If we change this policy, we post the new version on this page and update the date at the top.
8. Contact us
Questions about a payment or this policy? Email support@footymetrics.com.